Definitions and Interpretations in these Conditions

Accommodation
Accommodation is usually allocated from the Sunday before a course starts until the Saturday after it finishes, unless otherwise indicated. However, if you spend less than 6 nights in your accommodation in any particular week, you will not receive any discount. Extra nights can be arranged according to availability and for an additional fee. There is normally a limit of 3 extra nights, after which an extra week price will be charged.

Shared apartments provide basic self-catering accommodation for students at the language school. Sometimes students will have the option of sharing with local people (this will be stated when applicable).

Studio Apartments are private, self-contained, fully-furnished apartments for one or two people.

Host Families are carefully chosen by our partners and can be a married couple or single person, with or without children. Other students can be accommodated in the same family. Families often offer the option breakfast only, half board (breakfast and dinner included) or full board (breakfast, lunch and dinner included).

School Residences can be big houses accommodating around 10-15 students or larger buildings housing hundreds of students. Residences often have a reception service and many offer accommodation on a bed and breakfast, half board and full board basis. They often also have catering facilities and other amenities, such as television rooms or internet cafes.

Twin or double rooms normally imply two students sharing a room, with two separate beds. Please note that seasonal surcharges may apply to certain types of accommodation.

Airport Transfers

Airport Transfers need to be specially requested. They can only be arranged at least 2 weeks before departure with all information necessary (flight number, airline, date and time of arrival) communicated to StudyGlobal in written (email, fax or letter). StudyGlobal does not accept any liability for missed flight or wrong flight information and no refunds will be given in the case that flights are delayed, cancelled or changed. Flight information that is incomplete or given on the phone is not acceptable.

Courses
Where the number of course lessons is shown, this corresponds to the particular school's practice and one lesson may last from 45-60 minutes - the number of minutes per lesson is usually shown in the brochure or on the website. The exact number of hours shown in the brochure may be somewhat reduced due to the initial level test which usually takes place on the first Monday of the course (sometimes no classes are missed, often the first 2 lessons are missed, and occasionally the whole of the first Monday is missed). There may also be some missed hours due to evaluation testing during the course (often on Fridays every 2 or 4 weeks). Hours can also be reduced due to national or regional holidays which vary depending on the destination where the course takes place.

Students are responsible of meeting the level requirements, if any,  that are indicated in the course description (catalogue or internet) or confirmation (written or electronically). If the student does not have the suitable level, StudyGlobal reserves the right to change the course type accordingly.

StudyGlobal does not accept any liability for lessons missed due to these reasons and no refunds will be given where lessons are missed due to testing or national/regional holidays.

In consideration of the price agreed for the course and accommodation the following terms and conditions shall apply between the parties:

I. Registration
We would recommend that you book as soon as possible as the places in the schools, we represent, are limited. A one-time registration and non-refundable handling fee will be added to any program you book, independent of the type of program, unless otherwise specified. This registration fee is indicated above the price tables for each program.

You will receive your travel documents by post together with the addresses of the school and your accommodation 2 weeks before your departure. For late registrations, such as less than 6 weeks before departure, documents can also be sent until 3 days before departure by post or alternatively by email. We reserve the right to charge a late registration fee of max. 50 EUR / USD. Last minute registrations must be reconfirmed for availability after payment of the deposit. We recommend to place your booking well in advance.

II. Exchange of Contract
A quotation or estimate is only a letter of offer and not an agreement. You must confirm acceptance of the relevant quotation. Upon confirmation of your acceptance for a language course in writing, by telephone, by internet or by email, you have entered into an agreement between yourself and StudyGlobal, which becomes binding once the the agreed deposit has been received by StudyGlobal.

For confirmed flight arrangements the respective contractual conditions of the relevant travel agent or airline count.

III. Prices
The prices of the language courses can be taken from our price list online or printed and are usually given in Euros or US Dollars. In the case of price changes which occur due to circumstances outside our control (tax percentages or rates of currency exchange alterations or changes by the service providers such as cleaning fee, airport transfers etc.), we reserve the right to charge the additional costs subsequently. Should the additional costs amount to more than 10%, you have the right to withdraw from the contract within 5 days after receipt of the notification without any further obligation.

IV. Payment Policy
We will confirm your language course within 7 days maximum after receiving your registration. A deposit is required to hold your reservation. If for any reason your deposit payment has not arrived within 10 days (unless otherwise indicated) after the confirmation of the registration, we reserve the right to cancel your reservation.

Remaining course fees are to be paid at the latest 4 weeks before the course starts unless otherwise indicated. We recommend to book as early as possible to avoid availability problems and late charges. The payment request sent with the confirmation is normally in Euros or US Dollars. If the time allowed for payment is not met, StudyGlobal is entitled to withdraw from the contract while charging the full cost of cancellation.

V. Cancellation Policy
Withdrawal requests for any reasons have to be made in writing and sent by registered post to StudyGlobal M&A S.L. Plaza Francesc Macià 7, Barcelona 08029, Spain in addition to an email notification to info@studyglobal.com. Travel documents that have already been received must be enclosed. In addition to the registration fee (see above I.), the following cancellation costs are charged unless otherwise specified:

- from 8 - 4 weeks before the course start date a cancellation charge of 150 USD / EUR

- from 4 - 2 weeks before the course start date a maximum charge of 25% of all tuition and accommodation fees. The same cancellation costs apply for a denial of visa by the representative authority (Embassy, Consulate) in the country of origin or residence of the prospective student. If any remaining funds are to be transferred back to the prospective student due to a cancellation the student remains responsible for all money transfer fees.

- less than 2 weeks before the course start date a maximum charge of 50% of all tuition and accommodation fees

- less than 3 days before the course start date a maximum charge of 75% of all tuition and accommodation fees

- after starting a course, if a student needs to terminate his/her course prematurely no refunds are made after arrival unless otherwise indicated

No refunds are made for late arrivals. Refunds will be made within 4 weeks of StudyGlobal receiving written advice including documentation e.g. medical certificates.

VI. Changes to bookings by the student

Students may, at the discretion of StudyGlobal, change details of their reservation or postpone their start date, provided that StudyGlobal receives written notice from the student at least 28 days before the start of the course.

Amendments and postponements are subject to a €50/ $50 charge. However, StudyGlobal may withdraw this charge at their sole discretion, if the changes or postponement result in the extension or upgrading of a course or accommodation.

VII. Complaints
Should you have difficulties with your school, host family or teacher, first contact the school management. If the problem is not resolved to your satisfaction, get in touch with us immediately by letter or by email and not after returning home. Notwithstanding the provisions of this agreement excluding legal obligation or liability on its part, nevertheless StudyGlobal will in the event of a complaint by a student against an overseas body in connection with its preferred course or associated accommodation, use its best endeavors to rectify the situation to the reasonable satisfaction of the student provided that such complaint was notified to the appropriate persons abroad as soon as reasonably practicable.

Complaints can only be properly addressed when made before termination of the program.

VIII. Liability
StudyGlobal is not liable if the negligence or failure to fulfill the contract is due to failure by the clients, unforeseen occurrences and occurrences which could not be averted by a third party, Act of God or an event which StudyGlobal or the service provider could not have foreseen or averted despite all care. Refunds can only be made for the services provided by StudyGlobal as agent meaning a maximum of 25% of the language course plus registration fee. Any other refunds can only be made by our partner schools. For unclaimed services no refund can be made.

IX.. Insurances
You are responsible for sufficient accident and medical insurance coverage. It is advisable to adapt accident and health insurances to the needs of the respective country you are traveling to and also to take out a theft and luggage insurance.

Please visit http://www.studyglobal.net/international-student-insurance.pdf for affordable accident, health, liability or luggage student insurance worldwide and make sure to mention it when filling out the booking form.

X. Entry Regulations
You are responsible for the acquirement and fulfillment of passport, visa and health regulations. In case of a visa denial by your host country's embassy, any registration fees and a maximum of 25% of the program cost will not be reimbursed. The remaining tuition fees paid will be transferred back to the customer with transaction fees on behalf of the customer.

XI. Court + Jurisdiction
In relation to yourself and StudyGlobal Spanish law is exclusively applicable. Court jurisdiction is in Barcelona, Spain.

This agreement is legally binding once the registration form is completed and agreed by the student and the agreed deposit has been received by StudyGlobal.